Return Material Authorization (RMA) is a return sales order to process customer returns for damaged parts, repairs, damaged in transit, warranty failures.

Return orders can be combined with regular sales order if order type category is ‘MIXED’. Otherwise order type category must be RETURN to place return order.

Oracle Order Management supports the below RMA order cycle flows

• RMA with Credit only: In this scenario customer doesn’t have to return the goods, but he will get credit upon notifying you of bad part received.
• RMA with Repair: Customer returns the product to your facility, your business will repair and return the goods back to customer.
• RMA with Replacement: Customer returns the parts and you will send replacement part, these are also called exchange orders.
• RMA with Receipt and No credit: Customers return the goods but they don’t get any credit, example could be parts shipped for demo or trials at customer facility.
• RMA with Receipt and Credit: Customers returns the goods and also receives the credit amount.

You can create unlimited return flow processes matching your business needs by customizing oracle workflows.

RMA orders can be entered in 3 ways

• Manually
• Copy from original sales order
• Order Import API/Interface

Navigation: Oracle Order Management responsibility -> Orders, Returns -> Sales Orders

Enter the RMA order information in header and other tabs.

RMA Order Header

Click on ‘Line Items’ to enter return line information.

RMA Order Line

Sales Order Organizer is a single window to perform many actions/activities. You can query sales orders, enter sales orders, enter new quotes, single change / mass change of orders and order lines. Apart from this all the actions you perform on a sales order can be performed here eg. Booking, cancel, schedule, reserve and many other changes.

Navigation: Oracle Order Management responsibility -> Orders, Returns -> Order Organizer

Order Management - Sales Order Organizer

This opens the ‘Find Orders/Quotes’ window. This window/screen has multiple tabs with different fields that can be used for entering the search criteria.

Once you enter the search criteria and click the button ‘Find’, it will open the matching sales orders.
Clear button can be used to clear the search criteria entered.

New Quote button will be used to create a new quote.

New Orders button will be used to create a new sales order.
Search criteria entered can be saved with name for frequent use.