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Sales Order Creation

Sales Orders are the core focus of Oracle Order Management module. Sales Order will have all the details of items/goods/services requested by the customer and the due dates.

Sales Order can be entered in multiple ways

  • Manual entry (based on a phone call, fax)
  • Order Import (through API / Concurrent program)
  • Copy from an existing sales order
  • Convert from an Quote
  • From other CRM modules (Service, Sales)
  • From an Blanket Sales Agreement
Enter Sales Order - Oracle Order Management
Sales Orders are entered to capture the sale of product/service. Typically sales order contain the customer, customer address, product, price and terms and conditions.
For detailed tutorial on how to create/enter sales orders in oracle order management visit

Navigation: Oracle Order Management responsibility -> Orders, Returns -> Sales Orders

This screen opens the sales order header screen.

Sales Order - Header tab

Sales Order – Header tab

Enter important fields required to capture sales order header information

  • Customer
  • Customer PO reference number
  • Customer contact name
  • Blanket Number if the sales order created from an existing blanket sales agreement.
  • Ship to location  – this is the address where items are shipped to the customer.
  • Bill to Location – this is the address where invoice will sent to customer
  • Order Number – Based on setup this can be auto generated or manually entered.
  • Order Type (this controls the order life cycle)
  • Sales Order date – defaults to current date
  • Price List – Determines the price for items/services ordered.
  • Sales Person – to capture metrics and calculate sales compensation
  • Status – displays the current status, when order is entered the status will be ‘Entered’, as sales order progresses its status is updated.
  • Currency – Defaulted from price list
  • Order subtotal, tax, charges, total are summarized for viewing.

Click on ‘Others’ tab for more data entry

Sales Order Header - Others tab

Sales Order Header – Others tab

  • Payment Terms – determines when the payment is due
  • Warehouse – Default warehouse, unless a different warehouse entered at sales order line level, the header level warehouse is used to ship the goods.
  • FOB – FOB point
  • Shipping instructions – additional information for shipping clerk
  • Credit card type, card holder, approval code information for credit card sales orders.
  • Sales channel – used for reporting
  • Shipping method – Air/ground/sea
  • Freight terms – determines how freight charges are handled.
  • Shipping priority – to mark urgent, rush, normal, slow orders.
  • Packing instructions – additional information for packers
  • Payment type – Credit, cash, EFT, Check

Click on the Lines to enter line level information

Sales Orders Lines

Sales Orders Lines

  • Enter Item, quantity, UOM.
  • Unit price will be defaulted from price list.
  • Enter requested date and scheduled ship date
  • Enter order line type (determines sales order line life cycle)

Click on ‘Pricing’ tab for additional pricing related information – Pricing context, calculate price flag, payment terms, sales agreement and pricing date.

Click on ‘Shipping’ tab to enter additional shipping information – Warehouse, source type (internal/external), request date, scheduled ship date, promise date, planning priority, shipping method, shipment priority, freight terms, line level shipping instructions/packing instructions.

Click on ‘Addresses’ tab to enter ship to customer, ship to location, ship to address, ship to contact, bill to customer, bill to location, bill to address, bill to contact, deliver to location and deliver to contact.

Click on ‘returns’ to enter return order information if this order line is for returned item.

Once all the sales order information is entered it can be scheduled, reserved, or booked to process next steps.

Book Sales Order


Form Application: Order Management
Form Path: /oracle/apps/r12/visr12/apps/apps_st/appl/ont/12.0.0/forms/US/OEXOEORD.fmx

When sales order is created it will be ‘ENTERED’ status, allowing sales rep to complete all the necessary order details, once sales order is ready you can BOOK the sales order. While you can still do the changes to sales even after BOOKING, but booking confirms that sales order is good condition for fulfillment. BOOKING sales order can also do credit check, scheduling the sales order and even reserving the sales order if it is within the reservation time fence.

Book Sales Order - Oracle Order Management
Booking a sales order is done to confirm sales order is valid and ready for manufacturing and pickup. Booking a sales order can also do credit check.

For more details on how to book sales order in oracle order management visit us at


Navigation: Login to Oracle Apps -> Select Order Management responsibility -> Order Organizer

  • Enter the sales order in the order organizer
  • Click FIND to query the sales order
  • Verify the details
  • Click on BOOK ORDER button to book the sales order
  • Click OK when confirmation message ‘Order has been booked’ appears.
  • Verify that order status changed to BOOKED

Oracle Configure to Order R12 enhancements

1) Auto create Internal requisitions

When a configured line is entered on a sales order it can either manufactured in a warehouse or transferred from another organization (through internal sales order). New enhancement in R12 suports Internal sales order process.
Upon progressing the sales order line it creates Internal requisition in the receiving organization, then it can converted into internal sales order by running the concurrent program ‘Create Internal Sales Order’. Once this sales order is shipped and received by buying organization, its inventory is automatically reserved for the customer sales order.

2) Autocreate OPM requisitions

Back-to-back orders can create internal or purchase requisitions in Process Manufacturing (OPM) organizations.

3) Enhanced Reservations for Configure To Order (CTO) and Back to Back orders.