Service Intelligence Concurrent Programs



Oracle Service Intelligence Concurrent Programs

CONCURRENT PROGRAM SHORT CODE CONCURRENT PROGRAM NAME
BIV_SR_DATA Collect Service Request Data
BIV_GROUP_LEVEL Collect Group Levels
BIV_KPI_PKG Collect Push Report Data
BIV_KPI_JAVA_EMAIL Push Report Email
BIV_KPI_JAVA_REPORT Push Report
BIV_DBI_COLLECT_INIT_ACTIVITY Activity – Initial Load Customer Support Management Base Summaries
BIV_DBI_COLLECT_INIT_BACKLOG Backlog – Initial Load Customer Support Management Base Summaries
BIV_DBI_COLLECTION_LOG Check Collection Log for Customer Support Management Base Summaries
BIV_DBI_COLLECT_INIT_CLOSED Closed – Initial Load Customer Support Management Base Summaries
BIV_DBI_TREND_RPT_LOAD Populate Rolling Periods Trend Reports helper table
BIV_DBI_COLLECT_INIT_SETUP Setup – Initial Load Customer Support Management Base Summaries
BIV_DBI_COLLECTION_INC Update Customer Support Management Base Summaries
BIV_DBI_COLLECT_INIT_WRAPUP Wrapup – Initial Load Customer Support Management Base Summaries
BIV_DBI_COLLECTION_AGE Backlog Aging – Load Customer Support Management Base Summaries
BIV_DBI_COLLECT_INIT_RES Resolution – Initial Load Customer Support Management Base Summaries

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