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Service Intelligence Profile Options

Oracle Service Intelligence Profile Options

PROFILE OPTION SHORT CODE PROFILE OPTION NAME
BIV:INC_SEVERITY_3 BIV:INC_SEVERITY_3
BIV_TIME_RANGE1 BIV_TIME_RANGE1
BIV:INC_STATUS_3 BIV:INC_STATUS_3
BIV:INC_SEVERITY_4 BIV:INC_SEVERITY_4
BIV:INC_SEVERITY_5 BIV:INC_SEVERITY_5
BIV:DEBUG BIV:DEBUG
BIV:INC_STATUS_1 BIV:INC_STATUS_1
BIV:INC_SEVERITY_2 BIV:INC_SEVERITY_2
BIV_JEOPARDY_TIME_UOM BIV_JEOPARDY_TIME_UOM
BIV_UPDATE_ALLOWED_SR_QVIEW BIV: Update allowed on Service Request Quick View form
BIV:INC_SEVERITY_1 BIV:INC_SEVERITY_1
BIV_JPARDY_RESP_TIME_BUFFER Service: Jeopardy: Response Date Buffer
BIV_JPARDY_RESL_TIME_BUFFER Service: Jeopardy: Resolution Date Buffer
BIV_TIME_RANGE2 BIV_TIME_RANGE2
BIV_WEEK_START_DAY BIV_WEEK_START_DAY
BIV_JPARDY_TASK_START_TIME_BUFFER Service: Jeopardy: Task Calendar Start Date Buffer
BIV_TIME_UOM BIV_TIME_UOM
BIV_JPARDY_TASK_END_TIME_BUFFER Service: Jeopardy: Task Calendar End Date – Effort Buffer
BIV_SHORT_LIST_ROW_NUMBER BIV_SHORT_LIST_ROW_NUMBER
BIV:INC_STATUS_2 BIV:INC_STATUS_2

Oracle Service Profile Options

Oracle Service Profile Options

PROFILE OPTION SHORT CODE PROFILE OPTION NAME
CS_SR_ONE_TIME_ADDRESS_FORMAT Service: One Time Address Format
CS_VALIDATE_ADDRESS Service: Validate Addresses
CS_SR_TSK_ASSGN_DEP_OWNER Service: Filter Task Assignee LOV by the Task Owner Group
CS_SR_TSK_DEF_PLN_END_DT Service: Options to default the Task planned end date
CS_SR_ADDR_FILTER_OPTION Service: Address Filter Options
CS_SR_SLA_CAL_DATE Service: Date to Calculate SLA
CS_DEFAULT_SEARCH_IB_UI Service: Display search installed base form by default
CS_SR_RESTRICT_IB_BY_ADDR Service: Restrict Installed Base by Incident Address
CS_SR_FORM_OPEN_MODE Service: SR Form Open Mode
CS_SR_ACTION_MISS_ACCT Service: Action For Missing Account/Account Site in Charges
CS_SR_CHG_PRIC_DATE Service: Charges Pricing Date
CS_DEFAULT_LABOR_ITEM Service: Default Inventory Item for Labor Transactions
CS_ENABLE_TELEPHONY_LOGIN Service: Enable Integrated Telephony Login
CS_SR_VALIDATE_ONE_TIME_ADDRESS_AGAINST_TCA_GEOGRAPHY Service: Validate One-Time Address Against TCA Geography
CS_SR_DEFAULT_BILL_TO_SHIP_TO Service: Default Bill To and Ship To Address Options
CS_KB_SHOW_CATEGORY Knowledge: Show Related Categories bin in Solution Detail Page
CS_KB_SHOW_PRODUCT Knowledge: Show Related Products bin in Solution Detail Page
CS_KB_SRCH_WITHIN_ATTACHMENTS Knowledge: Enable Search in Solution Attachments
CS_KB_SC_DEFAULT_LANG Knowledge: Default Spell Check Language
CS_KB_SC_LEX_LOC Knowledge: Spell Checker Dictionary Files Directory
CS_SR_DEFAULT_PARTY_TYPE_FIND_SR Service: Default Party Type in Find Service Request
CS_SR_DEFAULT_CONTACT_TYPE_FIND_SR Service: Default Contact Type in Find Service Request
CS_SR_TSK_CHK_RES_CAL_AVL Service: Check Resource Calendar Availability for Task Auto Assignment
CS_SR_CHK_RES_CAL_AVL Service: Check Resource Calendar Availability for SR Auto Assignment
CS_SR_CONTRACT_SORT_ORDER Service: Contracts Sort Order
CS_OWC_SITE_TOKEN Service: Web Conference Site Authentication Token
CS_OWC_ACTIVE_STATUS_DURATION Service: Web Conference Active Status Duration (in minuites)
CS_OWC_HOST Service: Web Conference Host
CS_OWC_START_URL Service: Web Conference Start URL
CS_OWC_DETAIL_URL Service: Web Conference Detail URL
CS_OWC_MEETING_TYPE Service: Web Conference Meeting Type
CS_OWC_SECURITY_TYPE Service: Web Conference Security Type
CS_OWC_PUBLISH_ATTENDEES Service: Web Conference Publish Attendees in Conference Details
CSZ_TEMPLATE_NAME Service: Application Template
CSZ_CASE_DEFAULT_SEARCH_FOR_TYPE Service: Default Case Search For Type
CS_SR_TASK_TIME_ZONE_SOURCE Service : Default Time Zone Source
CS_SR_DEFAULT_RELATION_FOR_PERSON Service: Default Relation for Person
CS_SR_ORG_ID Service: Default Operating Unit
CSZ_SAGT_LAST_N_OBJECTS Customer Support Agent: Recent Object Count
CSZ_SAGT_DEFAULT_SITE_USE Customer Support Agent: Default Party Site Use
CSZ_SAGT_NOTES_VIEW_TIME Customer Support Agent: Party Notes View Time
CS_SR_ALLOW_MULT_BOOK_OF_TASKS Service : Allow Multiple Booking of Tasks
CS_SR_TSK_DEFAULT_SUBJECT Service: Default Task Subject from Problem Summary
CSZ_HIST_DISP_ORDER Service: History Display Order
CS_SR_TASK_WARN_UPDATE Service: Enable Warning Messages for Impacted Tasks on Service Request Update
CS_KB_SMART_SCORING Knowledge: Search results score includes weighting from Product, Platform and category filters.
IEU_WR_DIS_SR_TASKS_WS IEU: Distribute: Service Request Task: Work Source
IEU_WR_DIS_SR_WS IEU: Distribute: Service Request: Work Source
CSZ_DEFAULT_CONTACT_BY Service : Default Contact By
CS_SR_CCM_DEFT_ADDRESS_STYLE Service:Default Address Style
CS_SR_OUTBOUND_TELEPHONY_ENABLED Service: Enable Outbound Telephony in Service Request
CS_KB_CAT_FOR_INT_CREATE_API Knowledge: Category assigned to Solutions created through third party application
CS_SR_DEFAULT_CHANNEL Service: Default Channel
CS_SR_DISP_SRT_CONTRACTS_REG Service: Display contracts region
CS_SR_EAM_SERIAL_NUM_SOURCE Service: Serial List of Values in Find Service Request
CS_CHG_CHECK_DEBRIEF_STATUS Service:Check debrief status when submitting charges
CS_SR_EMP_CONT_PNT_OPTIONS Service: Employee Contact Point Options for a Service Request
CSZ_LOG_DATE_FORMAT Service: Log Date Format
CSZ_LOG_DAY_FORMAT Service: Log Day Format
CSZ_LOG_TIME_FORMAT Service: Log Time Format
CS_SR_CONT_PNT_AUDIT_ENABLED Service: Service Request Contact Point Audit Enable
CS_SR_USE_COMP_SUBCOMP Service : Use Component Subcomponent in Assignment (Reserved)
CSZ_DATE_FORMAT Service : Due Date Format
CS_SR_UPDATE_RELEASE Service: Upgraded Release (For Development Use Only)
CS_SR_ENABLE_TASK_STATE_RESTRICTIONS Service: Apply State Restrictions on Tasks
CS_SR_ENFORCE_SCHEDULER Service: Disable manual scheduling of field service tasks
CS_SR_ERES_COMMENT_NOTE_TYPE Service: Note Type For ERES Comment
CS_SR_MAINT_ORG Service : Default Maintenance Organization
CS_OWC_SITE_ID Service: Web Conference Site ID
CS_KB_ASSIGNED_CATEGORY_GROUP Knowledge: Assigned Category Security Group
CS_KB_ASSIGNED_SOLUTION_VISIBILITY_LEVEL Knowledge: Assigned Visibility Level
CS_KB_ASSIGNED_STATEMENT_VISIBILITY_LEVEL Knowledge: Assigned Statement Visibility Level
CS_KB_SEARCH_FREQUENCY_MODE Knowledge: Ignore word match frequency in solution search results
CS_KB_SEARCH_NONEXIST_KEYWORD Knowledge: Token used for “Ignore match frequency” profile option
CS_KB_USAGE_TIME_SPAN Knowledge: Time period (in days) for solution usage aging.
CS_KB_USAGE_SCORE_WEIGHT Knowledge: Percentage of usage weighting in solution search result score
CS_KB_USAGE_LIMIT_FACTOR Knowledge: Trim extremities of usage score
CS_KB_REINDEX_BATCH_SIZE Knowledge: Batch size of solutions to index
CS_KB_NEAR_REALTIME_INDEXIN Knowledge: OBSOLETED PROFILE – CS_KB_NEAR_REALTIME_INDEXIN
CS_KB_DISPLAY_ADV_SEARCH_OPTION_LIST Knowledge: Display “Using” search option on advanced search (enddated)
CS_CSY_LAST_PROGRAM_RUN_DATE CSY: Last Program Run Date
CS_KB_REPOSITORY_KEY Knowledge: Simple search repository key
CS_CHG_CREATE_BOOKED_ORDERS Service: Charges Book Order Automatically
CS_KB_DISPLAY_UNI_SEARCH_OPTION_LIST Knowledge: Display “Using” search option on simple search
CS_CSY_JPARDY_REACT_DATE_BUFFER Service: Jeopardy: Reaction Date Buffer (in Days)
CS_CSY_JPARDY_RESL_DATE_BUFFER Service: Jeopardy: Resolution Date Buffer (in Days
CS_KB_ENABLE_ASAP_INDEXING Knowledge: Index Content As Soon As Possible
CS_CHG_LL_LOV_FOR_PLISTS Service: Charges – Use Long List LOV for Price List
CS_SR_DUP_CHK_SR Services: Check for Duplicate Service Requests
CS_SR_DUP_CHK_CRITERIA Services: Service Request Duplicate Criteria
CS_SR_DUP_TIME_FRAME Service: Service Request Duplicate Timeframe
CS_SR_DUP_TIME_FRAME_UOM Service: Service Request Duplicate Timeframe UOM
CS_CHG_AUTO_SUBMIT_MODE Service: Charges Autosubmit Mode
CS_SR_TASK_ERROR_NOTE_TYPE Service:Note Type for Task Generation Failure
CS_SR_AUTO_TASK_CREATE Service: Auto Generate Tasks on SR Create
CS_SR_DEFAULT_SRTAB_DATE_RANGE Service: Default date range for SR Tab
CS_SR_TAB_AUTOQUERY Service: Auto Query service request history in the Service Request tab
CS_SR_SEARCH_EAM_SR Service: Search Maintenance Service Requests
CS_SR_TASK_OWNER_OPTIONAL Service: Service Task Owner Optional
CS_SR_DUP_CREATION_AVOIDANCE Services : Check for Similar Service Requests
CS_SR_FROM_DATE_FOR_NOTES Service: Time Span for Notes
CS_KB_NO_GENERIC_SOLN_IN_PROD_SRCH Knowledge: Filter solutions with no product association from search results
CS_SR_ENABLE_UWQ_WORKITEM Service: Enable Service Request-UWQ Workitem Integration
CS_SR_OWNER_AUTO_ASSIGN_LEVEL Service: Service Request Owner Auto Assignment Level
CS_SR_USE_BUS_PROC_AUTO_ASSIGN Service: Use Business process id in Service Request Auto Assignment
CS_SR_USE_BUS_PROC_TASK_AUTO_ASSIGN Service: Use Business process id in Service Request Task Auto Assignment
CS_SR_AUTO_CLOSE_CHILDREN Service: Validate and Auto Close on Service Request Closure
CS_SR_AUTO_CLOSE_SR Service: Auto Closure of Service Request
CS_SR_TASK_AUTO_CLOSE_STATUS Service: Task Auto Close Status
CS_SR_AUTO_CLOSE_STATUS Service: Service Request Auto Close Status
CS_SR_DEFAULT_COVERAGE Service : Default Coverage for SLA
CS_KB_PERZ_UPG_11510 Knowledge: Update the data for configurable display attributes
CS_SR_TASK_OWNER_AUTO_ASSIGN_LEVEL Service: Service Request Task Owner Auto Assignment Level
CS_SR_CALL_WRAP_UP_MANDATORY Service: Make Call Wrap Up Mandatory in Service Request
CS_KB_DISPLAY_FORMAT_STMT_TEXT Knowledge: Character display format for Statement text
CS_SR_HIDE_CONTRACT_REGION Service: Hide Contract Region
CSZ_HIST_DISP_COLL_OR_EXP Service: Collapse or Expand Service History
CS_SR_RESTRICT_IB_BY_ACCT Service: Restrict Installed Base list by Account
CS_SR_TASK_RESPOND_BY Service: Quantity used to compute Task planned end date.
CS_SR_ENABLE_CREATE_CONT Service:Enable Create Contact
CS_CSY_SR_GROUP_FILTER CSY:Service Request Group Filter
CS_SR_ENABLE_EDIT_CONT Service:Enable Edit Contact
CS_KB_DISPLAY_PRODUCT Knowledge: Display Product Search Criteria
CS_KB_DISPLAY_PRODUCT_AS_POPUP Knowledge:Display Product Search Option LOV as popup window (JTT)
CS_KB_STARTING_CATEGORY Knowledge: Starting Category for Browsing Solutions
CS_KB_LOG_PERIOD Knowledge: Time period (in seconds) for user activity log
CS_KB_INTEGRATION_AUTO_PULL Knowledge: Pass all mapped notes to KM for solution searching and authoring
CS_KB_INTEGRATION_SEARCH_PAGE Knowledge: Search to display for integrating applications
CS_KB_DEFAULT_SOLUTION_VISIBILITY_LEVEL Knowledge: Default Solution Visibility Level
CS_KB_DISPLAY_SEARCH_OPTION_LIST Knowledge: Display “Using” search option on advanced solution search
CS_CHG_DEFAULT_INTERFACE_FLAG Service: Charges Default Interface to OM Flag
CS_KB_CHOOSE_FLOW Knowledge: Select Authoring Flow
CS_KB_DEFAULT_ACCESS_LEVEL Knowledge: Default Statement Visibility Level
CS_SR_USE_TYPE_RESPON_SETUP Service: Use SR Type – Responsibility Mapping
CSZ_VALID_INCIDENT_ADDRESS Service : Valid Incident Address
CS_CHG_DEFAULT_CONVERSION_TYPE Service: Charges Default Conversion Type
CSI_ORIGINAL_UPGRADING_FROM_RELEASE CSI: Upgrading Installed Base from Which Original Release
CS_KB_DEFAULT_SEARCHING_METHOD Knowledge: Default Searching Method
CS_CHG_DEFAULT_SORT_ORDER Service: Charges Default Sort Order
CS_KB_DEFAULT_FLOW Knowledge: Default Authoring Flow
CS_KB_SHOW_PLATFORM Knowledge: Display Platform Attributes throughout Knowledge Management
CSZ_ALLOWABLE_SUBJECT Service : Service Request Creation Item List filter
CSZ_DEFAULT_INCIDENT_ADDRESS_FORMAT Service : Default Incident Address Format
CS_SR_DEFAULT_EMAIL_CATEGORY Service: Default Email Category
CS_KB_EXPOSE_SEARCH_RELATED_SOLUTIONS Knowledge: Display Search Related Solutions button on advanced solution search
CSZ_HIST_DESC_TRUNCATION Service: Truncation of History Description
CSZ_SR_CTR_E_DAYS Service Contract expire advanced warning buffer in Days
CS_ALLOWABLE_SUBJECT Service Online: Service Request Creation Product List filter (old)
CSZ_VALID_BILL_SHIP_RELATIONSHIP_TYPES Service : Valid Bill/ShipTo  Relationship Types
CS_CHG_MAX_ROLL_DAYS Service: Charges Default Max Roll Days
CS_DISPLAY_OPTION Service: Display Options
CS_SR_DEFAULT_EMAIL_TEMPLATE Service: Default Email Template
CS_SR_CONTACT_MANDATORY Service: Make Contact Mandatory
CS_KB_DISPLAY_QUICK_FIND Knowledge: Display Quick Find
CS_KB_CONCURRENT_SEARCH Knowledge: Concurrent Search Mode for Simple Search
CS_KB_SMP_SOL_OPT_STMT Knowledge: Display Optional Statements for authoring
CS_KB_SEARCH_REPOSITORIES Knowledge: Repositories to search across in simple search
CS_KB_DEFAULT_SEARCH_RELEVANCY Knowledge: Display search results above the score
CS_SR_DEFAULT_SYSTEM_RESOURCE Service: Default System Resource
CS_SR_RESTRICT_IB Service : Restrict Installed Base for location validation
CS_SR_INTERACTION_LOGGING Service: Interaction Logging Mode
CSZ_MAX_INCIDENT_HISTORY_LINES Service: Rows Displayed in History
CS_CTR_GF_DATE_FROM_BASE_CTR CTR:Update Group Function Date from Base Counter
CS_SR_USE_LOV_FOR_ORDER_NUM Service: Use List of values for Order Number
CS_KB_PRESERVE_TEXT_FORMATTING Knowledge: Preserve Formatting for Text Content
CSZ_DEFAULT_SEARCHKEY Service : Default Search Key Selection
CS_KB_SMP_SOL_PRIORITY Knowledge: Default Solution Priority
CS_KB_SOLVED_ACTION_PROF Knowledge: Action for Positive Solution Feedback
CS_KB_NOT_SOLVED_ACTION_PROF Knowledge: Action for Negative Solution Feedback
CS_KB_SOLN_NOTE_TYPE_PROF Knowledge: Note Type for Copied Solution
CS_KB_OTHER_APPS_EVENT_HANDLER Knowledge: Event handler class name for a calling application
CSZ_MANDATE_MIN_SEARCH Service: Mandate Minimum Search Criteria
CS_SR_FND_ORG_DEFAULT Service: Default the Inventory Organization in Find Service Request
CS_SR_DEFAULT_CATEGORY_SET Service: Default Item Category Set
CS_IB_PROCESS_DROP_SHIPMENT_LINES Service: Process Drop Shipment Lines
CS_SR_DEFAULT_CUSTOMER_NAME Service: Default Customer Name
CS_SR_PLATFORM_CATEGORY_SET Service: Default Platform Category Set
CS_SR_USE_INSTALLED_BASE Service: Use Installed Base
CS_CTR_WEBVIEW_ALLOWED CS: Counter Webview Allowed
CS_DEFAULT_CUSTOMER_CATEGORY Service : Default Customer Class Category
CS_CHARGE_OU_UPDATE Service:Allow Charge Operating Unit Update
CS_LOAD_BALANCING_REQD_HTML Service : HTML – Load Balancing required for Owner Assignment
CS_CTR_DEFAULT_VALID_FLG CTR:Default Value for Valid Flag
CS_SR_DEFAULT_GROUP_TYPE Service : Default Group Owner Type for Service Request
CS_SR_DEFAULT_TAB_FOR_UPDATE Service: Service Request Default Tab for Update
CS_CTR_INACTIVE_ITEM_STATUS CTR: Inactive Item Statuses
CS_KB_SMP_SOL_FLOW_NAME Knowledge: Default Authoring flow name
CS_SR_OUTBOUND_EMAIL_ENABLED Service: Enable Outbound Email in Service Request
CS_SR_EMAIL_CC_ENABLED Service: Enable defaulting CC field in Email header while sending an email in Service Request form
CS_IH_UPG_DEFAULT_EMPLOYEE Service : UPG Default Employee for Interactions
CS_CP_EXPIRED_STATUS Service: Expired Customer Product Status
CS_IB_RESTRICT_SITE_USAGE IB:Restrict LOV’s on Site Usage
CS_IB_SYSTEM_WINDOW_DISPLAY Service : Propagate Systems Changes – Window Display
CS_CSI_ENABLED CSI Enabled Profile Option
CS_SKIP_REC_AFTER_FIRST_ERR Service Upgrade:Skip Record After First Error
CS_IB_SHOW_ALL_CONTRACTS Service:Filter Display of all contracts
CS_RMA_PARTIAL_RECD_STATUS Service:CP Status for Partial Return
CS_SR_DEFAULT_PARTY_TYPE Service: Default Party Type
CS_KB_ACTIVE_KB_SYSTEM Knowledge: Active Knowledge Base System
CS_POST_SR_IMPL_CLASS CS : Post SR Creation Impl Class
CS_SR_AM_SKILL_INFO_REQD Service : Skill Information Required for Assignment Manager
CS_SR_DEFAULT_LOG_CHECK_BOX Service: Default Log tab Check Box
CS_DEFAULT_LAYOUT_TEMPLATE CS : Default Layout Template
CS_SR_DEFAULT_AGENT_COMMENTS Service : Default note type for agent comments
CS_KB_STATEMENT_ORDER Knowledge: Statement display order on solution details
CS_KB_SMP_SOL_ACCESS_LEVEL Knowledge: Default Distribution Level (1)
CS_KB_SMP_SOL_SOLUTION_TYPE Knowledge: Default Solution Type
CS_KB_SMP_SOL_CONTENT_TYPE Knowledge: Default Statement Content Type
CS_IB_PATCH_STATUS Service: patch status
INC_DEFAULT_INCIDENT_STATUS Service: Default Service Request Status
CS_UPG_BATCHSIZE Service: Upgrade Batchsize
INC_DEFAULT_INCIDENT_TASK_ASSIGNEE Service: Default Task Assignee on the Service Request Tasks tab
CS_UPG_INSTALL_COUNTRY_CODE Service: UPG Install Country Code
CS_IB_PATCH Service: patch product name
CS_SR_DEFAULT_TAB Service: Service Request Default Tab
CS_UPG_SHIP_TO_COUNTRY_CODE Service: UPG Ship to Country Code
INC_DEFAULT_INCIDENT_TASK_OWNER Service: Default Service Request Task Owner
CS_SR_EMAIL_SUBJECT_PREFIX Service: Subject Prefix for Outbound Email in Service Request
CS_SR_UWQ_MY_LABEL Service: SR UWQ My Label
CS_SR_UWQ_TEAM_LABEL Service: SR UWQ Team Label
MINUTE_UNIT_OF_MEASURE Service: Minute Unit of Measure
INC_DEFAULT_TASK_RESTRICT_CLOSURE_FLAG Service: Default value for restrict closure flag on service request task tab
CS_SR_UWQ_GROUP_LABEL Service: SR UWQ Group Label
CS_CHARGE_DEFAULT_PRICE_LIST Charge: Default Price List
HOUR_UNIT_OF_MEASURE Service: Hour Unit of Measure
CSI_UPGRADING_FROM_RELEASE CSI: Upgrading Installed Base from Which Release
CS_CSI_MIG_CONTINUE Service : CS to CSI Continue Migration With Errors
CS_CSI_MIG_STAGE Service : CS to CSI Migration Stage
CS_CSI_MIG_PARTY_AUDIT Service : CS to CSI Migrate Party Audit Data
CS_CSI_MIG_PRODUCT_AUDIT Service : CS to CSI Migrate Customer Products Audit Data
CS_CSI_MIG_SYSTEM_AUDIT Service : CS to CSI Migrate Systems All Audit Data
CS_SR_MIGRATE_EMPLOYEE_SR_ORG_ID Service: Migration Organization for Employee Service Requests
CS_INV_VALIDATION_ORG Service: Inventory Validation Organization
CS_SR_DEST_DB_LINK Service: High Availability – Database link name to the connected instance (used for High Availability only)
CS_DEFAULT_NAVIGATE_TO_FORM Service: Navigate to Contact Center or Telesales
CS_KB_RESP_FROM_ANOTHER_APP Knowledge: User responsibility when calling Knowledge Management from another application
CS_SR_GROUP_OR_OWNER_MANDATORY Service : Make Group or Individual Owner Mandatory
CS_SR_DEFAULT_TIMEZONE_TYPE Service: Default value for Service Request Timezone type List Item
CS_AUTO_ASSIGN_OWNER_FORMS Service: Real-Time Automatic Assignment of Service Requests in Agent-Facing Applications
CS_AUTO_ASSIGN_OWNER_HTML Service: Real-Time Automatic Assignment of Service Requests from iSupport
CS_SR_DEFAULT_CONTACT_TYPE Service: Default Contact Type
CS_KB_PRODUCT_CATEGORY_SET Knowledge: Default Product Category Set
CS_CHARGE_DEFAULT_MODIFIER Service:Default Manual Modifier
CS_CTR_HTML_DISP_VALID CTR:Display reading valid flag in HTML
CS_SR_USE_STATE_TRANSITION Service: Use State Transition
CS_CHG_DEFAULT_BP_FROM_SR Service: Charges – Default Business Process from SR
CS_SR_GROUP_MANDATORY Service: Group Owner Mandatory
ACCESS_ASSIGN_TEMPLATE_UNSERV_CP IES: – Assign Unserviced CPs
ACCESS_AUTOASSIGN_CONTACT IES: AutoAssign Contacts
ACCESS_CODE_UPDATE_TYPE IES: Access Code Update Type
ACCESS_TEMPLATE_DEFAULT_TYPE IES: Default Template Type
ACCESS_TERMINATE_ASSIGN_EFFECT IES: Termination Effect
ALLOW_SERVICE_DATE_CHANGE Service: Allow Service date change
REPAIR_DEFAULT_ORDER_DISCOUNT Service: Default Discount for Repair/Replacement Orders
REPAIR_DEFAULT_PRICE_LIST Service: Default Price List for Repairs
REPAIR_DEFAULT_TXN_GROUP Service: Default Transaction Group for Depot Repair
REPAIR_MIN_STATUS_FOR_JOB Service: Minimum Repair Status for Submitting Jobs
SERVICE_CHANGE_ORDER_TYPE IES: Change Default Order Type
SERVICE_DEFAULT_ORDER_TYPE Service: Default Order Type
SERVICE_ITEM_FLEX_CODE Service: Item Flexfield (Service)
SERVICE_RENEWAL_ORDER_TYPE Service: Renewal Default Order Type
SERV_SYSTEM_NAME_UPDATE Service: System Name Update Allowed
SERV_SYSTEM_TERMINATE_CPS Service: Cascade System Termination
SERV_SYS_TERMINATE_CP_STATUS Service: Customer Product Termination Status
SYSTEM_NAME_CREATION Service: Auto-generate System Name
TIME_UOM_CLASS Service: Time Unit of Measure Class
VERSION_UPDATE_ORDER_TYPE IES: Version Update Order Type
CS_MO_ALLOW_UPDATE_ACROSS_ORG Service: Allow Updates Across Organizations
CS_IB_AUTOSPLIT_ON_INSTANTIATION Service: Auto-Split Products During Instantiation
CS_IB_STATUS_ON_INSTANTIATION Service: Default Status of Instantiated Products
CS_IB_CONFIG_TYPE_ON_INSTANTIATION Service: Default Configuration Type of Instantiated Products
CS_SERVICE_REQUEST_FIRST_TAB Service: Service Request First Tab
CS_KB_ALLOW_KB_NOTE_UPDATE Knowledge: Allow Knowledge Note Update
CS_KB_DEF_CONTRIBUTION_STATUS Knowledge: Knowledge Base Default Contribution Status
CS_KB_DEFAULT_SOLUTION_TYPE Knowledge: Default Solution Type for Authoring
CS_SR_DEFAULT_NOTE_TYPE Service: Default New Note Type in Workbench Tab
CS_WEB_LAUNCH_DEFINE_PRODUCTS Service : Web Launch Define Customer Products
CS_CTR_TIME_UOM_INV_ITEM_ID Service: Item for facilitating conversions of units of time
CS_ENABLE_PROMPTS Service: Yes/No to Enable/Disable change of Prompts/Required fields
CS_SR_ESCALATED_COLOR Service:Visual Attribute for Setting Color for SR Number if SR is escalated
CS_QM_START_MENU Customer Care: Start Menu in Quick Menu
MANUAL_CP_DEFINITION_ALLOWED IES: Manual Item Instance Definition Allowed
MONTH_UNIT_OF_MEASURE Service: Month Unit of Measure
ORGANIZATION_ID IES:Organization Id
INC_DEFAULT_INCIDENT_TASK_ASSIGNEE_TYPE Service : Default Assignee type on the Service Request Tasks tab
CS_SR_DEFAULT_OWNER_TYPE Service: Default Service Request Owner Type
INC_DEFAULT_INCIDENT_TASK_OWNER_TYPE Service: Default Service Request Task Owner Type
CS_KB_MAX_SEARCH_RESULTS Knowledge: Maximum number of search results to display
CS_SR_DEFAULT_GROUP_OWNER Service: Default Group Owner for Service Requests
CS_SR_OWNER_MANDATORY Service: Individual Owner Mandatory
CS_SR_GENERATE_SR_NUM Service: System generated Service Request Number
CS_LOAD_BALANCING_REQD_FORMS Service : FORMS – Load Balancing required for Owner Assignment
CS_UPG_BILL_TO_COUNTRY_CODE Service: UPG Bill to Country Code
CP_REVISION_UPDATE Service: Set Item Instance To Latest Revision
CS_AUTO_LAUNCH_WEB_WKFLW Service: Auto Launch Web Workflow
CS_CONTRACTS_ACTIVE_STATUS Contracts: Status for active contracts
CS_CONTRACTS_AR_BATCH_SOURCE Contracts: Batch Source for Invoices and Credit Memos
CS_CONTRACTS_DEFAULT_HDR_STATUS Contracts: Default status of Contract Header
CS_CONTRACTS_DEFAULT_LINE_STATUS Contracts: Default Status of Contract Lines
CS_CONTRACTS_EXPIRED_STATUS Contracts: Status for expired contracts
CS_CONTRACTS_TERMINATED_STATUS Contracts: Status of terminated contracts
CS_CURRENCY_CODE Service: User Currency Code
CS_DEFAULT_INT_CATEGORY Service: Default Interaction Category
CS_DEFAULT_INT_METHOD Service: Default Interaction Method
CS_DEFAULT_INT_TYPE Service: Default Interaction Type
CS_DEFAULT_WEB_INC_ASSIGNEE Service: Default Web Service Request Owner
CS_DEFAULT_WEB_INC_SEVERITY Service: Default Web Service Request Severity
CS_DEFAULT_WEB_INC_TYPE Service: Default Web Service Request Type
CS_DEFAULT_WEB_INC_URGENCY Service: Default Web Service Request Urgency
CS_FIELD_SERVICE_ORGANIZATION Service: Field Service Transaction Organization
CS_FIELD_SERVICE_SUBINVENTORY Service: Field Service Transaction Subinventory
CS_FIELD_SERVICE_TRANSACTION_TYPE Service: Field Service Transaction Type
CS_ID_FLEX_CODE Service: Item Flexfield
CS_MC_CONVERSION_TYPE Service: Default Conversion Type
CS_MINIMUM_SERVICE_DURATION Service: Minimum Service Duration
CS_ON_LINE_ORDER_PROCESSING Service: On-line Processing of Service Orders
CS_RC_FIRST_ALTREGION Service: Default Response Center Navigation Region
CS_RC_MENU Service :Response Center User Menu
CS_RC_TOOLBAR_MENU Service : Response Center Toolbar Menu
CS_REPAIR_DEFAULT_EXPENSE_ITEM Service: Repair Default Expense Item
CS_REPAIR_DEFAULT_LABOR_ITEM Service: Repair Default Labor Item
CS_REPAIR_DEFAULT_MATERIAL_ITEM Service: Repair Default Material Item
CS_RMA_LINE_STATUS_FORM_REPAIR_LINES Service: Product Status When Returned for Repair
CS_RMA_STATUS_FOR_NON_REPAIR_LINES Service: Item Status for Returns
CS_SUPPORT_HR_ROLE Service: Support Role in Human Resources
CS_TASKS_CREATE Service: Create Tasks Privilege
CS_TASKS_UPDATE Service: Update Tasks Privilege
CS_TASKS_VIEW_ALL Service: View All Tasks Privilege
CS_WF_ADMINISTRATOR Service: Workflow Administrator
DAY_UNIT_OF_MEASURE Service: Day Unit of Measure
INC_AUTO_LAUNCH_WORKFLOW Service: Auto Launch Workflow
INC_DEFAULT_ACTION_OWNER Service: Default Action Owner
INC_DEFAULT_ACTION_SEVERITY Service: Default Action Severity
INC_DEFAULT_ACTION_TYPE Service: Default Action Type
INC_DEFAULT_INCIDENT_OWNER Service: Default Service Request Owner
INC_DEFAULT_INCIDENT_SEVERITY Service: Default Service Request Severity
INC_DEFAULT_INCIDENT_TYPE Service: Default Service Request Type
INC_DEFAULT_INCIDENT_URGENCY Service: Default Service Request Urgency
INC_DEFAULT_MAKE_PUBLIC_FLAG Service: Default Make Public Flag
INC_ENABLE_CONTEXT_SEARCH Service: Enable Context Search
INC_PUBLISH_FLAG_UPDATE Service: Publish Flag Update Allowed

Service Forms

Oracle Service Module Forms

FORM SHORT CODE ORACLE FORM NAME
CSXSYTRS Transfer Systems
CSXCCCIH Interaction History
CSXSRORG Multi Org. Setup
CSXSEWET Load Balancing Weights
CSXSRLAN Enter Preferred Language
CSXPCMAP Problem Codes Mapping
CSXCTMLU Define Property LOV Types
CSXSRMAP Mapping Service Request Type
CSXNODES Define Nodes
CSXSEBC Billing Type Attributes
CSXTMLBR T&M Labor Schedule
CSXCUMGH View Messages
CSXSRDEF Enter Defects
CSXSRAUD Audit History
CSXDRORD Repair Orders
CSXSEDSC Service Coverages
CSXSEDBT Transaction Billing Types
CSXSEDCR Counter Setup
CSXSRFUL Fulfillment requests
CSXSRKBS Knowledge Base Search
CSXCUMPI Customer Products
CSXCUDCP Define Customer Product
CSXSYDCS Systems
CSXSRISR Create Service Requests
CSXSRSMS Agent Knowledge Base Search
CSXSEIST Service Request Statuses
CSXSEDIS Service Request Severities
CSXSEDIT Service Request Types
CSXSEDIU Service Request Urgencies
CSXSEDSP Service Parameters
CSXCUSMG Send Message
CSQKMENU Quick Menu
CSXCUTRS Transfer Customer Products
CSXSEDCS Customer Product Statuses
CSXSEDTT Transaction Types
CSXSEBPT Business Process Setup
CSXSVMSV Customer Product Services
CSXSVODS Order Service
CSXSVMTN Renew Service
CSXSVTSV Terminate Service
CSXDRRPR Repairs
CSXDRWIP Repair Jobs
CSXSEDSA Service Availability
CSXSECCD Customer Coterminate Date
CSXSEDDC Repair Diagnosis Codes
CSXSEDSG Define Service Groups
CSXSEDSL Define Support Levels
CSXSEDDA Define Dispatch Rules
CSXSRCCM Customer and Contact Maintenance
CSXCTREST Define Counters Estimation Methods
CSXSRIAS Incident Address Search