Service Intelligence Concurrent Programs
Oracle Service Intelligence Concurrent Programs
| CONCURRENT PROGRAM SHORT CODE | CONCURRENT PROGRAM NAME |
| BIV_SR_DATA | Collect Service Request Data |
| BIV_GROUP_LEVEL | Collect Group Levels |
| BIV_KPI_PKG | Collect Push Report Data |
| BIV_KPI_JAVA_EMAIL | Push Report Email |
| BIV_KPI_JAVA_REPORT | Push Report |
| BIV_DBI_COLLECT_INIT_ACTIVITY | Activity – Initial Load Customer Support Management Base Summaries |
| BIV_DBI_COLLECT_INIT_BACKLOG | Backlog – Initial Load Customer Support Management Base Summaries |
| BIV_DBI_COLLECTION_LOG | Check Collection Log for Customer Support Management Base Summaries |
| BIV_DBI_COLLECT_INIT_CLOSED | Closed – Initial Load Customer Support Management Base Summaries |
| BIV_DBI_TREND_RPT_LOAD | Populate Rolling Periods Trend Reports helper table |
| BIV_DBI_COLLECT_INIT_SETUP | Setup – Initial Load Customer Support Management Base Summaries |
| BIV_DBI_COLLECTION_INC | Update Customer Support Management Base Summaries |
| BIV_DBI_COLLECT_INIT_WRAPUP | Wrapup – Initial Load Customer Support Management Base Summaries |
| BIV_DBI_COLLECTION_AGE | Backlog Aging – Load Customer Support Management Base Summaries |
| BIV_DBI_COLLECT_INIT_RES | Resolution – Initial Load Customer Support Management Base Summaries |