NAME: Relationship Plan Assignment Engine
SHORT CODE: CSCRSPEN
MODULE: Oracle Customer Care

Description: Plan assignment / de-assignment engine.
Navigation: Oracle Customer Care Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• P_PLAN_ID : References Plan_Id in Csc_Plan_Headers_B
• P_CHECK_ID : References Check_Id in Csc_Prof_Checks_B
• P_PARTY_ID : References Party_Id in Hz_Parties
• P_CUST_ACCOUNT_ID : References Cust_Account_Id in Hz_Cust_Accounts

NAME: Customer Profile Engine
SHORT CODE: CSCPRFEN
MODULE: Oracle Customer Care

Description: Customer Profile Engine – Computes profile check results for customers.
Navigation: Oracle Customer Care Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• P_PARTY_TYPE : References Party Type
• P_PARTY_ID : References Party_Id
• P_GROUP_ID : References Group_Id in Csc_Prof_Groups_B