Sales Order Creation

Sales Orders are the core focus of Oracle Order Management module. Sales Order will have all the details of items/goods/services requested by the customer and the due dates.

Sales Order can be entered in multiple ways

  • Manual entry (based on a phone call, fax)
  • Order Import (through API / Concurrent program)
  • Copy from an existing sales order
  • Convert from an Quote
  • From other CRM modules (Service, Sales)
  • From an Blanket Sales Agreement
Enter Sales Order - Oracle Order Management
Sales Orders are entered to capture the sale of product/service. Typically sales order contain the customer, customer address, product, price and terms and conditions.
For detailed tutorial on how to create/enter sales orders in oracle order management visit

Navigation: Oracle Order Management responsibility -> Orders, Returns -> Sales Orders

This screen opens the sales order header screen.

Sales Order - Header tab

Sales Order – Header tab

Enter important fields required to capture sales order header information

  • Customer
  • Customer PO reference number
  • Customer contact name
  • Blanket Number if the sales order created from an existing blanket sales agreement.
  • Ship to location  – this is the address where items are shipped to the customer.
  • Bill to Location – this is the address where invoice will sent to customer
  • Order Number – Based on setup this can be auto generated or manually entered.
  • Order Type (this controls the order life cycle)
  • Sales Order date – defaults to current date
  • Price List – Determines the price for items/services ordered.
  • Sales Person – to capture metrics and calculate sales compensation
  • Status – displays the current status, when order is entered the status will be ‘Entered’, as sales order progresses its status is updated.
  • Currency – Defaulted from price list
  • Order subtotal, tax, charges, total are summarized for viewing.

Click on ‘Others’ tab for more data entry

Sales Order Header - Others tab

Sales Order Header – Others tab

  • Payment Terms – determines when the payment is due
  • Warehouse – Default warehouse, unless a different warehouse entered at sales order line level, the header level warehouse is used to ship the goods.
  • FOB – FOB point
  • Shipping instructions – additional information for shipping clerk
  • Credit card type, card holder, approval code information for credit card sales orders.
  • Sales channel – used for reporting
  • Shipping method – Air/ground/sea
  • Freight terms – determines how freight charges are handled.
  • Shipping priority – to mark urgent, rush, normal, slow orders.
  • Packing instructions – additional information for packers
  • Payment type – Credit, cash, EFT, Check

Click on the Lines to enter line level information

Sales Orders Lines

Sales Orders Lines

  • Enter Item, quantity, UOM.
  • Unit price will be defaulted from price list.
  • Enter requested date and scheduled ship date
  • Enter order line type (determines sales order line life cycle)

Click on ‘Pricing’ tab for additional pricing related information – Pricing context, calculate price flag, payment terms, sales agreement and pricing date.

Click on ‘Shipping’ tab to enter additional shipping information – Warehouse, source type (internal/external), request date, scheduled ship date, promise date, planning priority, shipping method, shipment priority, freight terms, line level shipping instructions/packing instructions.

Click on ‘Addresses’ tab to enter ship to customer, ship to location, ship to address, ship to contact, bill to customer, bill to location, bill to address, bill to contact, deliver to location and deliver to contact.

Click on ‘returns’ to enter return order information if this order line is for returned item.

Once all the sales order information is entered it can be scheduled, reserved, or booked to process next steps.

11 responses to Sales Order Creation

  1. This blog is very good!
    Please keep up the good work!

    Look forward to the next entry.

  2. its ok dear……. but there is lots of better info available on net
    please write something about india localization.

  3. Good article, Indeed.

    Dear Gumnam, instead of giving free advices please write articles.

  4. Hi Guru,
    This is the one what i am expecting is, I wanna bill for services, as per your post, we have to create goods/service before going to book SO? Please advise us. It could be appreciated if you post any example.


  5. For services billing, create a item with ‘Shippable’ flag as ‘NO’.
    Enter sales order and BOOK it. As it is non-shippable item, it goes to invoicing directly

  6. good one. Is Blanket sales orders entered in the same screen or different ?

  7. Where can we find customer po line number?

  8. Hi dba – you can only capture customer PO number, not line number.

  9. GNR Murthy Its using the same sales order screen for order entry whereas you can create releases using sales agreement organizer screen.

  10. i want to know in R12 is there any functionality that SO HEADER can be copied from one SO and SO Line can be copied from different SO.

    Please let me know with examples

  11. Customer PO line number fails to Copied order: When using the Copy functionality, the Customer PO line number info fails carry over to the newly copied order

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