NAME: Update Call Summary
SHORT CODE: BIX_CALL_UPDATE_PKG
MODULE: Oracle Interaction Center Intelligence

Description: Program for Incremental Update of Call Summary
Navigation: Oracle Interaction Center Intelligence Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• p_number_of_processes : Enter required number of processes

NAME: Load Call Summary Subworker
SHORT CODE: BIX_CALL_LOAD_SUBWORKER
MODULE: Oracle Interaction Center Intelligence

Description: Subworker for initial load of call summary
Navigation: Oracle Interaction Center Intelligence Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• p_worker_no : Number of parallel workers

NAME: Load Call Summary
SHORT CODE: BIX_CALL_LOAD_PKG
MODULE: Oracle Interaction Center Intelligence

Description: Program for Initial Load of Call Summary
Navigation: Oracle Interaction Center Intelligence Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• p_number_of_processes : Enter required number of processes