NAME: Populate Interaction Center Intelligence Calls Summary
SHORT CODE: BIX_DM_AGENT_CALL_SUMMARY_PKG
MODULE: Oracle Interaction Center Intelligence

Description: Collects Calls Summary & Agent Summary information
Navigation: Oracle Interaction Center Intelligence Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• p_start_date : Collect Start Date
• p_end_date : Collect End Date

NAME: ICI: Load Connect Lookup Staging Tables for 1159 Demo
SHORT CODE: BIX_CLOOK_STAGE_LOAD
MODULE: Oracle Interaction Center Intelligence

Description: ICI: Load Connect Lookup Staging Tables for 1159 Demo
Navigation: Oracle Interaction Center Intelligence Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• Filename : Data file name with complete path

NAME: Update Call Summary Subworker
SHORT CODE: BIX_CALL_UPDATE_SUBWORKER
MODULE: Oracle Interaction Center Intelligence

Description: Subworker Program for Update Call Summary
Navigation: Oracle Interaction Center Intelligence Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• p_worker_no : Parallel Worker Number