NAME: Update Email Center Base Summary
SHORT CODE: BIX_EMAILS_SUMMARY_PKG
MODULE: Oracle Interaction Center Intelligence

Description: Update Email Center Base Summary
Navigation: Oracle Interaction Center Intelligence Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• p_number_of_processes : Number of parallel workers

NAME: Populate ICI session summary tables
SHORT CODE: BIX_DM_SESSIONINFO_SUMMARY_PKG
MODULE: Oracle Interaction Center Intelligence

Description: Collects agent and group session information
Navigation: Oracle Interaction Center Intelligence Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• p_start_date : Collect Start Date
• p_end_date : Collect End Date

NAME: Populate ICI Email summary Tables
SHORT CODE: BIX_DM_EMAIL_SUMMARY_PKG
MODULE: Oracle Interaction Center Intelligence

Description: Collects Emails summary information
Navigation: Oracle Interaction Center Intelligence Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• p_start_date : Collect Start Date
• p_end_date : Collect End Date