NAME: Automatic Assignment of Resource for Service Request
SHORT CODE: CSSRCONMAN
MODULE: Oracle Service

Description: Automatic Assignment of Resource for Service Request
Navigation: Oracle Service Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• P_GROUP1_ID : References group_id in jtf_rs_groups_vl
• P_GROUP2_ID : References group_id in jtf_rs_groups_vl
• P_GROUP3_ID : References group_id in jtf_rs_groups_vl
• P_GROUP4_ID : References group_id in jtf_rs_groups_vl
• P_GROUP5_ID : References group_id in jtf_rs_groups_vl
• P_INCIDENT_TYPE1_ID : References incident_type_id in cs_incident_types_vl
• P_INCIDENT_TYPE2_ID : References incident_type_id in cs_incident_types_vl
• P_INCIDENT_TYPE3_ID : References incident_type_id in cs_incident_types_vl
• P_INCIDENT_TYPE4_ID : References incident_type_id in cs_incident_types_vl
• P_INCIDENT_TYPE5_ID : References incident_type_id in cs_incident_types_vl
• P_INCIDENT_SEVERITY1_ID : References incident_severity_id in cs_incident_severites_vl
• P_INCIDENT_SEVERITY2_ID : References incident_severity_id in cs_incident_severites_vl
• P_INCIDENT_SEVERITY3_ID : References incident_severity_id in cs_incident_severites_vl