Service Intelligence Concurrent Programs

Oracle Service Intelligence Concurrent Programs

CONCURRENT PROGRAM SHORT CODE	CONCURRENT PROGRAM NAME
BIV_SR_DATA	Collect Service Request Data
BIV_GROUP_LEVEL	Collect Group Levels
BIV_KPI_PKG	Collect Push Report Data
BIV_KPI_JAVA_EMAIL	Push Report Email
BIV_KPI_JAVA_REPORT	Push Report
BIV_DBI_COLLECT_INIT_ACTIVITY	Activity – Initial Load Customer Support Management Base Summaries
BIV_DBI_COLLECT_INIT_BACKLOG	Backlog – Initial Load Customer Support Management Base Summaries
BIV_DBI_COLLECTION_LOG	Check Collection Log for Customer Support Management Base Summaries
BIV_DBI_COLLECT_INIT_CLOSED	Closed – Initial Load Customer Support Management Base Summaries
BIV_DBI_TREND_RPT_LOAD	Populate Rolling Periods Trend Reports helper table
BIV_DBI_COLLECT_INIT_SETUP	Setup – Initial Load Customer Support Management Base Summaries
BIV_DBI_COLLECTION_INC	Update Customer Support Management Base Summaries
BIV_DBI_COLLECT_INIT_WRAPUP	Wrapup – Initial Load Customer Support Management Base Summaries
BIV_DBI_COLLECTION_AGE	Backlog Aging – Load Customer Support Management Base Summaries
BIV_DBI_COLLECT_INIT_RES	Resolution – Initial Load Customer Support Management Base Summaries