NAME: Knowledge Management Solution Import Program
SHORT CODE: CS_KB_SOLUTIONS_LOADER
MODULE: Oracle Service

Description: Program to import or update existing solutions
Navigation: Oracle Service Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• FILE_NAME : Xml File name with solutions. Include the absolute path for the file
• COMMIT_INTERVAL : Commit Interval

NAME: Knowledge Management mark solutions for text re-indexing
SHORT CODE: CS_KB_MARK_IDX_ON_SEC_CHG
MODULE: Oracle Service

Description: Program to identify and mark solutions for text re-indexing after security setup changes
Navigation: Oracle Service Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• SECURITY_CHANGE_ACTION_TYPE : Action type for the Knowledge Management security change
• PARAMETER1 : Parameter 1
• PARAMETER2 : Parameter 2

NAME: Service Request Summary Report (XML)
SHORT CODE: CSXSRSUM_XML
MODULE: Oracle Service

Description: Service Request Summary Report
Navigation: Oracle Service Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• Customer Number(Low) : Customer Number(Low)
• Customer Number(High) : Customer Number(High)
• Item(Low) : Item(Low)
• Item(High) : Item(High)
• Request Number(Low) : Request Number(Low)
• Request Number(High) : Request Number(High)
• Type : Type
• Severity : Severity
• Urgency : Urgency
• Problem Code : Problem Code
• Resolution Code : Resolution Code
• Status : Status
• Owner : Owner
• Closed Date : Closed Date
• Logged By : Logged By
• Closed Flag : Closed Flag
• DebugFlag : DebugFlag