Service Request Summary Report
NAME: Service Request Summary Report
SHORT CODE: CSXSRSUM
MODULE: Oracle Service
Description: Service Request Summary Report
Navigation: Oracle Service Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.
Report Parameters:
- Customer Number(Low) : Customer Number(Low)
- Customer Number(High) : Customer Number(High)
- Item(Low) : Item(Low)
- Item(High) : Item(High)
- Request Number(Low) : Request Number(Low)
- Request Number(High) : Request Number(High)
- Type : Type
- Severity : Severity
- Urgency : Urgency
- Problem Code : Problem Code
- Resolution Code : Resolution Code
- Status : Status
- Owner : Owner
- Closed Date : Closed Date
- Logged By : Logged By
- Closed Flag : Closed Flag