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Knowledge Management Solution Import Program

 

NAME: Knowledge Management Solution Import Program
SHORT CODE: CS_KB_SOLUTIONS_LOADER
MODULE: Oracle Service

Description: Program to import or update existing solutions
Navigation: Oracle Service Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

  • FILE_NAME : Xml File name with solutions. Include the absolute path for the file
  • COMMIT_INTERVAL : Commit Interval

 

Knowledge Management mark solutions for text re-indexing

 

NAME: Knowledge Management mark solutions for text re-indexing
SHORT CODE: CS_KB_MARK_IDX_ON_SEC_CHG
MODULE: Oracle Service

Description: Program to identify and mark solutions for text re-indexing after security setup changes
Navigation: Oracle Service Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

  • SECURITY_CHANGE_ACTION_TYPE : Action type for the Knowledge Management security change
  • PARAMETER1 : Parameter 1
  • PARAMETER2 : Parameter 2

 

Service Request Summary Report (XML)

 

NAME: Service Request Summary Report (XML)
SHORT CODE: CSXSRSUM_XML
MODULE: Oracle Service

Description: Service Request Summary Report
Navigation: Oracle Service Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

  • Customer Number(Low) : Customer Number(Low)
  • Customer Number(High) : Customer Number(High)
  • Item(Low) : Item(Low)
  • Item(High) : Item(High)
  • Request Number(Low) : Request Number(Low)
  • Request Number(High) : Request Number(High)
  • Type : Type
  • Severity : Severity
  • Urgency : Urgency
  • Problem Code : Problem Code
  • Resolution Code : Resolution Code
  • Status : Status
  • Owner : Owner
  • Closed Date : Closed Date
  • Logged By : Logged By
  • Closed Flag : Closed Flag
  • DebugFlag : DebugFlag