NAME: Populate Interaction Center Intelligence UWQ Summary
SHORT CODE: BIX_UWQ_SUMMARY_PKG
MODULE: Oracle Interaction Center Intelligence

Description:
Navigation: Oracle Interaction Center Intelligence Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• p_start_date : Start date for collection
• p_end_date : End date for collection

NAME: Update Session Summary
SHORT CODE: BIX_SESSION_SUMMARY_PKG
MODULE: Oracle Interaction Center Intelligence

Description: Update Session Summary
Navigation: Oracle Interaction Center Intelligence Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• p_number_of_processes : Number of parallel workers

NAME: Session Summary Subworker
SHORT CODE: BIX_SESSION_SUBWORKER
MODULE: Oracle Interaction Center Intelligence

Description: Session Summary Subworker
Navigation: Oracle Interaction Center Intelligence Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

• p_worker_no : Worker Number