Customer Care Profile Options

Oracle Customer Care Profile Options:

PROFILE OPTION SHORT CODE PROFILE OPTION NAME
CSC_CONTACT_CENTER_DEFAULT_NOTE_TYPE Customer Care: Default a Type for New Notes in the Notes Tab
CSC_CC_DEFAULT_SERVICE_KEY Customer Care: Default Contact Center Service Key
CSC_CC_DEFAULT_SEARCH_TAB Customer Care: Default Tab in Customer Search Window
CSC_CONTACT_CENTER_DEFAULT_SEARCH_WINDOW Customer Care: Display Customer Search Window by Default
CSC_CC_DEFAULT_SCRIPT Customer Care: Automatically Launch a Script for Identified Callers
CSC_CURRENCY_CODE Customer Care: User Currency Code
CSC_CRITICAL_CUSTOMER_CHECK Customer Care: Profile Check for Determining Customer Criticality
CSC_CONTACT_CENTER_DEFAULT_ADDRESS Customer Care: New Contact default address type
CSC_CONTACT_CENTER_DEFAULT_PHONE Customer Care: Default Phone Type
CSC_DEFAULT_INSTALL_BASE_FORM Customer Care: Install Base form Check
CSC_CONTACT_CENTER_LOG_ACTIVITY Customer Care: Turn On Logging of Task Activities
CSC_DEFAULT_RELATION_FOR_PERSON Customer Care: Default Relationship
CSC_CONTACT_CENTER_DEFAULT_PARTY_TYPE Customer Care: Default Customer Type
CSC_CONTACT_CENTER_DEFAULT_CRACCT Customer Care: Automatically Create an Account for a New Customer
CSC_DEFAULT_SERVICE_REQUEST_FORM Customer Care: Service Request form Check
CSC_CC_DEFAULT_TERRITORY_CODE Customer Care: Default Territory for Contact Center
CSC_AUTO_CREATE_SUPPLIER_CONTACT Oracle Service: Auto create supplier contact
CSC_GROUP_CONTACT_RELATION_TYPE Service: Relationship Group Name for filtering the Relationship List of Values
CSC_CONTACT_CENTER_AUTO_START_INTERACTION_MEDIA Customer Care: Start Contact Center Interactions Automatically in Telephony Mode
CSC_CC_DEFAULT_ACCOUNT_SITE_USE Customer Care: Default Account Site Use
CSC_CC_WRAPUP_OUTCOME_DEFAULT_USE Customer Care: Use Wrap-up Outcomes Based on Call Action and Action Items
CSC_CC_DEFAULT_CONTACT_TYPE Customer Care: Default Contact Type For Contact Center
CSC_LAUNCH_OM_DETAILS_WND Customer Care: Launch OM details window
CSC_CC_INTEGRATED_TELEPHONY_LOGIN Customer Care: Enable Integrated Telephony Login
CSC_CC_SCREEN_POP_MODE Customer Care: Telephony Screen Pop Mode
CSC_CC_DEFAULT_TAB_SKEY_INSTANCE_NUMBER Customer Care: Default Tab for Instance Number Service Key
CSC_CC_DEFAULT_TAB_SKEY_SYSTEM_NUM Customer Care: Default Tab for System Service Key
CSC_INV_DEFAULT_DATE_RANGE Customer Care: Default Date Range for Invoices Tab
CSC_TASK_DEFAULT_OWNER_TYPE Customer Care: Default Owner Type for Contact Center Tasks
CSC_TASK_DEFAULT_ASSIGNEE_TYPE Customer Care: Default Assignee Type for New Customer Tasks
CSC_TASK_DEFAULT_OWNER Customer Care: Default Task Owner for New Customer Tasks
CSC_TASK_DEFAULT_ASSIGNEE Customer Care: Default Assignee for New Customer Tasks
CSC_DEFAULT_DATE_RANGE_FOR_ORDERS_TAB Customer Care: Default Date Range for Orders Tab
CSC_DASHBOARD_VIEW_FOR_CONTACT Customer Care: Include Contact Profiles in Customer Profile Engine Batch Runs
CSC_CC_DEFAULT_TAB_SKEY_INSTANCE_NAME Customer Care: Default Tab for Instance Name Service Key
CSC_INV_STATUS_CHECK Customer Care: By Default Include Closed Invoices in Invoices Tab
CSC_MULTIPLE_SESSION_DRILLDOWN Customer Care: Open Multiple Sessions for Dashboard Drilldown
CSC_ALL_NOTES_DEFAULT_VIEW Customer Care: Display Note Details in All Party Notes Page by Default
CSC_ALL_NOTES_DEFAULT_ROWS Customer Care: Default Number of Records Displayed in View All Party Notes Page
CSC_ALL_NOTES_DEFAULT_DATE_RANGE Customer Care: Default Date Range for View All Party Notes Page
CSC_CC_DEFAULT_TAB_SKEY_SSN Customer Care: Default Tab for Social security number Service Key
CSC_SSN_UPDATE Customer Care: Permit SSN Create and Update
CSC_CONTACT_CENTER_DEFAULT_COUNTRY_QUERY Customer Care: Restrict Searches to a Specific Country
CSC_CC_DEFAULT_ACCT Customer Care: Default the First Customer Account in Contact Center Header
CSC_CC_MIN_NUM_OF_CHARS Customer Care : Minimum Number of Characters for Phone Search
CSC_CALL_WRAP_UP_MANDATORY Customer Care: Make Call Wrap Up Mandatory in Contact Center
CSC_CC_DEFAULT_VIEW_BY Customer Care: Default View By in Contact Center
CSC_CC_DEFAULT_TAB_SKEY_SERVICE_REQUEST_NUM Customer Care: Default Tab for Service Request Number Service Key
CSC_CC_DEFAULT_TAB_SKEY_ORDER_NUM Customer Care: Default Tab for Order Number Service Key
CSC_CC_DEFAULT_TAB_SKEY_RMA_NUM Customer Care: Default Tab for RMA Number Service Key
CSC_CC_DEFAULT_TAB_SKEY_INVOICE_NUM Customer Care: Default Tab for Invoice Number Service Key
CSC_CC_DEFAULT_TAB_SKEY_CONTRACT_NUM Customer Care: Default Tab for Contract Number Service Key
CSC_CC_DEFAULT_TAB_SKEY_SERIAL_NUM Customer Care: Default Tab for Serial Number Service Key
CSC_CC_DEFAULT_TAB_SKEY_TAG_NUM Customer Care: Default Tab for Tag Number Service Key
CSC_DEFAULT_EMAIL_TEMPLATE Customer Care : Default Template for Outbound from Contact Center
CSC_DEFAULT_EMAIL_CATEGORY Customer Care: Default Category for Outbound E-mail from Contact Center
CSC_OUTBOUND_EMAIL_ENABLED Customer Care : Enable Outbound E-mail from Contact Center
CSC_CONTACT_CENTER_DEFAULT_ADDR_STYLE Customer Care: Default Address Style for Contact Center
CSC_DEFUALT_OUTBOUND_EMAIL_ACCOUNT Customer Care : Default email account for outbound  email from Contact Center
CSC_CC_WRAPUP_INTERACTION_DEFAULTS Customer Care : Default Value for Wrap-up Interactions
CSC_CONTACT_CENTER_SHOW_ACTIVE_ACCOUNTS Customer Care: Display Only Active Accounts in Contact Center
CSC_DASHBOARD_TO_QUERY_BY_PARTY_OR_ACCOUNT Customer Care: Default Dashboard Display by Customer, Account or Address
CSC_CONTACT_CENTER_DEFAULT_SITE_USE Customer Care: Default Party Site Use
CSC_CUSTOMER_FROM_EXACT_ANI Customer Care: Use Exact Matches in ANI Searches
CSC_CONTACT_CENTER_LOG_INTERACTION Customer Care: Turn On Interaction Logging in Contact Center
CSC_CC_WRAPUP_ACTIVITY_DEFAULTS Customer Care : Default Value for Wrap-up Activities
CSC_CONTACT_CENTER_SHOW_ACTIVE_PARTIES Customer Care: Display Only Active Customers and Employees in Contact Center
CSC_CONTACT_CENTER_DEFAULT_COUNTRY Customer Care: Default Country for Addresses Created in Contact Center
CSC_CONTACT_CENTER_AUTO_START_INTERACTION Customer Care: Start Contact Center Interactions Automatically
CSC_SCRIPTING_PORT CSC : Port for Oracle Scripting Application
CSC_SCRIPTING_SERVER CSC : Server Machine for Oracle Scripting
CSC_SCRIPTING_SID CSC : SID of Oracle Scripting Database
CSC_SCRIPTING_THREE_TIER CSC : Oracle Scripting Three Tier Installation
CSC_CONTACT_CENTER_DEFAULT_OUTCOME Customer Care: Default Outcome for Interactions
CSC_CONTACT_CENTER_DEFAULT_REASON Customer Care: Default Reason for Interactions
CSC_CONTACT_CENTER_DEFAULT_RESULT Customer Care: Default Result for Interactions
CSC_CONTACT_CENTER_DEFAULT_TAB Customer Care: Default Tab for Contact Center
CSC_CONTACT_CENTER_NUM_INTERACTIONS Customer Care: Number of Interactions Displayed in Contact Center
CSC_CONTACT_CENTER_DEFAULT_TITLE Customer Care: Default Title for a Person
CSC_DASHBOARD_AUTO_REFRESH Customer Care: Permit the Dashboard to be Refreshed Automatically

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