iSupport Profile Options
Oracle iSupport Module Profile Options:
| PROFILE OPTION SHORT CODE | PROFILE OPTION NAME |
| IBU_AVAILABLE_SEARCH_REPOSITORIES | Oracle iSupport: Available Repositories for Knowledge Search |
| IBU_SR_ATTACH_SECURITY_FUNC | Oracle iSupport: Service Request Attachment Security Function |
| IBU_SERVICE_PROVIDER_NAME | Oracle iSupport: Name of the Service Organization |
| IBU_REGION_FIELD_CONFIG_OPTION | Oracle iSupport: Region/Field Level Configuration Option |
| IBU_SR_REOPEN_STATUS | Oracle iSupport: Default Reopened Service Request Status |
| IBU_SR_ESCALATE_STATUS | Oracle iSupport: Service Request Status when Escalation is Requested |
| IBU_HOM_SOLPROBMBIN_SH_PROD | Oracle iSupport: Product option for Solve a Problem bin on home page |
| IBU_IBE_BIN_DEFAULT_ROW | Oracle iSupport: Default number of rows in support site dashboard bin |
| IBU_HOM_MULTITHREAD | Oracle iSupport: Homepage multithread |
| IBU_WF_ADMINISTRATOR | iSupport: Workflow Administrator |
| IBU_SR_TRACK_VIEWED_SOLNS_OPTN | Oracle iSupport: Option to Track Solutions Viewed During Service Request Creation |
| IBU_SR_DEFAULT_KM_NOTE_STATUS | Oracle iSupport: Default KM Solution Note Status |
| IBU_SR_LONG_LOV_OF_REG_PRODS | Oracle iSupport: Long List of Values of Registered Products |
| IBU_SR_LONG_LOV_OF_ALL_PRODS | Oracle iSupport: Long List of Values of All Products |
| IBU_SR_LONG_LOV_OF_EMPLOYEES | Oracle iSupport: Long List of Values of Employees |
| IBU_MIN_CHRS_FOR_LONG_LOV_FLTR | Oracle iSupport: Minimum Chars for Long List of Values Search Criteria |
| IBU_SR_LONG_LOV_OF_CUS_CONTS | Oracle iSupport: Long List of Values of Customer Contacts |
| IBU_SR_LONG_LOV_OF_CUS_ADDRS | Oracle iSupport: Long List of Values of Customer Addresses |
| IBU_KM_LONG_LOV_OF_PLATFORMS | Oracle iSupport: Long List of Values of Platforms |
| IBU_SR_EMP_CONT_POINT_OPTION | Oracle iSupport: Employee Contact Point Option for a Service Request |
| IBU_MULTI_PARTY_ACCESS | Oracle iSupport: Enable Multi Party Access |
| IBU_EMAIL_HOME_STYLE_SHEET | Oracle iSupport : Home Page Email Subscription Style Sheet |
| IBU_AUTH_GUEST_RESPONSIBILITY_NAME | Oracle iSupport: Authenticated Guest Responsibility |
| IBU_SR_REOPEN_TIME_LIMIT | Oracle iSupport: Service Request Reopen Time Limit in Hours |
| IBU_MANDATORY_LAYOUT | Oracle iSupport: Mandatory Layout TimeStamp |
| IBU_SR_CREATE_NOTE_TYPE | Oracle iSupport: Default Note Type when Service Request is Created |
| IBU_SR_UPDATE_NOTE_TYPE | Oracle iSupport: Default Note Type when Service Request is Updated |
| IBU_A_SOLVED_STATUS | Oracle iSupport: Default Solved Service Request Status |
| IBU_A_CLOSED_STATUS | Oracle iSupport: Default Closed Service Request Status |
| IBU_A_SR_KB_OPTION | Oracle iSupport: Search Knowledge Base Option |
| IBU_A_SR_ENTITLEMENT_CHECK_OPTION | Oracle iSupport: Enforce Entitlement Check Option |
| IBU_SR_ESCALATE_NOTE_TYPE | Oracle iSupport: Default Note Type when Service Request Escalation is Requested |
| IBU_INTERNAL_ROLLOUT | Oracle iSupport: Internal Rollout Profile Option |
| IBU_A_SR_PRODUCT_SELECTION_OPTION | Oracle iSupport: Enforce Product Selection Option |
| IBU_SR_CLOSED_NOTE_TYPE | Oracle iSupport: Default Note Type when Service Request is Closed |
| IBU_SYSTEM_MODE | IBU_SYSTEM_MODE |
| IBU_OSS_SR_DUMMY_EMPLOYEE | Oracle iSupport: Dummy Employee for SR |
| IBU_A_UPDATE_STATUS | Oracle iSupport: Default Updated Service Request Status |
| IBU_SR_PRODUCT_CATEGORY_SET | Oracle iSupport: Service Request Product Category Set |
| IBU_EMP_SR_ORG | Oracle iSupport: Internal Organization for Employee Created Service Requests |
| IBU_SR_ENABLE_TEMPLATE | Oracle iSupport: Enable Service Request Template |
| IBU_SR_DEFAULT_KM_NOTE_TYPE | Oracle iSupport: Default KM Solution Note Type |
| IBU_SR_ADDR_MANDATORY | Oracle iSupport: Address Field Mandatory in Service Request Creation |
| IBU_A_SR_FORUM_SRCH_OPTION | Oracle iSupport: Search Forums in unified search during SR creation |
| IBU_A_SR_DEFAULT_SRCH_TYPE | Oracle iSupport: Default search type for Unified search during SR creation |
| IBU_SR_USE_PROBCODE_TYPE_PRODUCT_SETUP | Oracle iSupport: Enable Request Type, Product, and Problem Code Mapping |
| IBU_SR_TP_SEARCH_URGENCY | Oracle iSupport: Enable Urgency In Template Search |
| IBU_SR_CREATION_PRODUCT_OPTION | Oracle iSupport: Create Service Request Product Option |
| IBU_OSS_BUG_DEFAULT_CATEGORY_SET | Oracle Isupport: Default Bug Product Category Set |
| IBU_SR_USE_TYPE_RESPON_SETUP | Oracle iSupport: Enable Responsibility and Type Mapping |
| IBU_SR_CIC_INTERFACE_IMPL | Oracle iSupport: Implementation Class to Populate Service Request Extended Attributes |
| IBU_HOME_QMENU_NAME | Oracle iSupport: Menu Name for support resources bin on home page |
| IBU_A_SR_CONFIG_OPTION | Oracle iSupport: Page Level Configuration Option |
| IBU_GUEST_RESPONSIBILITY_NAME | Oracle iSupport: Guest User Responsibility Name |
| IBU_A_SR_SHIPTO_CONTACT_OPTION | Oracle iSupport: Service Request Ship To Contact Option |
| IBU_GUEST_QUICKFIND_DISPLAY | Oracle iSupport: Option to display Quick Find to a guest user |
| IBU_A_SR_DEFAULT_ATTACHMENT_CATEGORY | Oracle iSupport: Default Service Request Attachment Category |
| IBU_A_SR_TEMPLATE_OPTION | Oracle iSupport: Service Request Template Option |
| IBU_P_CB_NOTE_TYPE | Oracle iSupport: Default note type for web call back note |
| IBU_A_SR_ENABLE_INTERACTION_LOGGING | Oracle iSupport: Enable Interaction Logging |
| IBU_A_SR_ACCOUNT_OPTION | Oracle iSupport: Service Request Account Option |
| IBU_A_SR_ATTACHMENT_OPTION | Oracle iSupport: Service Request Attachment Option |
| IBU_A_SR_SHIPTO_ADDRESS_OPTION | Oracle iSupport: Service Request Ship To Address Option |
| IBU_RET_DETAIL_RET_LINES_ONLY | Oracle iSupport: Display Only Return Lines for a return order on Return Detail page |
| IBU_A_SR_BILLTO_CONTACT_OPTION | Oracle iSupport: Service Request Bill To Contact Option |
| IBU_A_SR_BILLTO_ADDRESS_OPTION | Oracle iSupport: Service Request Bill To Address Option |
| IBU_A_SR_INSTALLEDAT_ADDRESS_OPTION | Oracle iSupport: Service Request Installed At Address Option |
| IBU_HOM_GUEST_SHOW_WELCOME | Oracle iSupport: Show Welcome Text to Guest User on home page |
| IBU_GUEST_ENABLE | Oracle iSupport: Enable Guest User |
| IBU_HOM_LOGINMENU_NAME | Oracle iSupport: Menu Name for Login bin on home page |
| IBU_SR_TP_SEARCH_SR_TYPE | Oracle iSupport: Enable Service Request Type in Template Search |
| IBU_SR_TP_SEARCH_PROB_CODE | Oracle iSupport: Enable Problem Code In Template Search |
| IBU_A_SR_BUG_SRCH_OPTION | Oracle iSupport: Search Bugs in unified search during SR creation |
| IBU_R_ASSIGNMENT_USED_OWNERS | Oracle iSupport: Assign Service Request to Default Owners when Auto Assignment is Off |
| IBU_SR_ADDR_VAL_CLASS | Oracle iSupport: Service Request Incident Address Validation Class |
| IBU_SR_TP_SEARCH_PRODUCT | Oracle iSupport: Enable Product In Template Search |
| IBU_SR_ADDR_DISPLAY | Oracle iSupport: Show Address Section in Service Request |
| IBU_SR_TP_SEARCH_PLATFORM | Oracle iSupport: Enable Platform In Template Search |
| IBU_SR_TASK_DISPLAY | Oracle iSupport: Show Task in Service Request Module |
| IBU_GUEST_IS_INT_ENV | Oracle iSupport: Enable iStore-iSupport Integrated Mode (Support Site) |
| IBU_SR_SELECT_SRTYPE_LAYOUT_OPTION | Oracle iSupport: Select Service Request Type Layout Option |
| IBU_FIELD_LEVEL_HELP_OPTION | Oracle iSupport: Field Level Help Option |
| IBU_FIELD_LEVEL_TIP_OPTION | Oracle iSupport: Field Level Tip Option |
| IBU_SR_DEFAULT_PROGRESS_MODE | Oracle iSupport: Default Mode while Showing Progress for a Service Request |
| IBU_SR_PROGRESS_ASC_OR_DESC_BY_DATE | Oracle iSupport: Show Progress of a Service Request Ascending or Descending by Date |
| IBU_SR_N_EXPANDED_WHEN_COLLAPSED | Oracle iSupport: Number of Expanded Rows when Progress of a Service Request is Shown Collapsed |
| IBU_SR_DEFAULT_CONTACT_POINT_TYPE | Oracle iSupport: Default Contact Point Type for Service Request |
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