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Populate Interaction Center Intelligence Calls Summary

ORACLE APPS COMMUNITY > Tutorial > Business Intelligence > Oracle Interaction Center Intelligence > Concurrent Requests & Reports > Populate Interaction Center Intelligence Calls Summary

 

NAME: Populate Interaction Center Intelligence Calls Summary
SHORT CODE: BIX_DM_AGENT_CALL_SUMMARY_PKG
MODULE: Oracle Interaction Center Intelligence

Description: Collects Calls Summary & Agent Summary information
Navigation: Oracle Interaction Center Intelligence Responsibility -> View -> Requests -> Submit a new request -> Select Single Request -> Click ‘OK’ -> Select Name of concurrent program / report.

Report Parameters:

  • p_start_date : Collect Start Date
  • p_end_date : Collect End Date

 

 

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