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iSupport Profile Options

Oracle iSupport Module Profile Options:

PROFILE OPTION SHORT CODE PROFILE OPTION NAME
IBU_AVAILABLE_SEARCH_REPOSITORIES Oracle iSupport: Available Repositories for Knowledge Search
IBU_SR_ATTACH_SECURITY_FUNC Oracle iSupport: Service Request Attachment Security Function
IBU_SERVICE_PROVIDER_NAME Oracle iSupport: Name of the Service Organization
IBU_REGION_FIELD_CONFIG_OPTION Oracle iSupport: Region/Field Level Configuration Option
IBU_SR_REOPEN_STATUS Oracle iSupport: Default Reopened Service Request Status
IBU_SR_ESCALATE_STATUS Oracle iSupport: Service Request Status when Escalation is Requested
IBU_HOM_SOLPROBMBIN_SH_PROD Oracle iSupport: Product option for Solve a Problem bin on home page
IBU_IBE_BIN_DEFAULT_ROW Oracle iSupport: Default number of rows in support site dashboard bin
IBU_HOM_MULTITHREAD Oracle iSupport: Homepage multithread
IBU_WF_ADMINISTRATOR iSupport: Workflow Administrator
IBU_SR_TRACK_VIEWED_SOLNS_OPTN Oracle iSupport: Option to Track Solutions Viewed During Service Request Creation
IBU_SR_DEFAULT_KM_NOTE_STATUS Oracle iSupport: Default KM Solution Note Status
IBU_SR_LONG_LOV_OF_REG_PRODS Oracle iSupport: Long List of Values of Registered Products
IBU_SR_LONG_LOV_OF_ALL_PRODS Oracle iSupport: Long List of Values of All Products
IBU_SR_LONG_LOV_OF_EMPLOYEES Oracle iSupport: Long List of Values of Employees
IBU_MIN_CHRS_FOR_LONG_LOV_FLTR Oracle iSupport: Minimum Chars for Long List of Values Search Criteria
IBU_SR_LONG_LOV_OF_CUS_CONTS Oracle iSupport: Long List of Values of Customer Contacts
IBU_SR_LONG_LOV_OF_CUS_ADDRS Oracle iSupport: Long List of Values of Customer Addresses
IBU_KM_LONG_LOV_OF_PLATFORMS Oracle iSupport: Long List of Values of Platforms
IBU_SR_EMP_CONT_POINT_OPTION Oracle iSupport: Employee Contact Point Option for a Service Request
IBU_MULTI_PARTY_ACCESS Oracle iSupport: Enable Multi Party Access
IBU_EMAIL_HOME_STYLE_SHEET Oracle iSupport : Home Page Email Subscription Style Sheet
IBU_AUTH_GUEST_RESPONSIBILITY_NAME Oracle iSupport: Authenticated Guest Responsibility
IBU_SR_REOPEN_TIME_LIMIT Oracle iSupport: Service Request Reopen Time Limit in Hours
IBU_MANDATORY_LAYOUT Oracle iSupport: Mandatory Layout TimeStamp
IBU_SR_CREATE_NOTE_TYPE Oracle iSupport: Default Note Type when Service Request is Created
IBU_SR_UPDATE_NOTE_TYPE Oracle iSupport: Default Note Type when Service Request is Updated
IBU_A_SOLVED_STATUS Oracle iSupport: Default Solved Service Request Status
IBU_A_CLOSED_STATUS Oracle iSupport: Default Closed Service Request Status
IBU_A_SR_KB_OPTION Oracle iSupport: Search Knowledge Base Option
IBU_A_SR_ENTITLEMENT_CHECK_OPTION Oracle iSupport: Enforce Entitlement Check Option
IBU_SR_ESCALATE_NOTE_TYPE Oracle iSupport: Default Note Type when Service Request Escalation is Requested
IBU_INTERNAL_ROLLOUT Oracle iSupport: Internal Rollout Profile Option
IBU_A_SR_PRODUCT_SELECTION_OPTION Oracle iSupport: Enforce Product Selection Option
IBU_SR_CLOSED_NOTE_TYPE Oracle iSupport: Default Note Type when Service Request is Closed
IBU_SYSTEM_MODE IBU_SYSTEM_MODE
IBU_OSS_SR_DUMMY_EMPLOYEE Oracle iSupport: Dummy Employee for SR
IBU_A_UPDATE_STATUS Oracle iSupport: Default Updated Service Request Status
IBU_SR_PRODUCT_CATEGORY_SET Oracle iSupport: Service Request Product Category Set
IBU_EMP_SR_ORG Oracle iSupport: Internal Organization for Employee Created Service Requests
IBU_SR_ENABLE_TEMPLATE Oracle iSupport: Enable Service Request Template
IBU_SR_DEFAULT_KM_NOTE_TYPE Oracle iSupport: Default KM Solution Note Type
IBU_SR_ADDR_MANDATORY Oracle iSupport: Address Field Mandatory in Service Request Creation
IBU_A_SR_FORUM_SRCH_OPTION Oracle iSupport: Search Forums in unified search during SR creation
IBU_A_SR_DEFAULT_SRCH_TYPE Oracle iSupport: Default search type for Unified search during SR creation
IBU_SR_USE_PROBCODE_TYPE_PRODUCT_SETUP Oracle iSupport: Enable Request Type, Product, and Problem Code Mapping
IBU_SR_TP_SEARCH_URGENCY Oracle iSupport: Enable Urgency In Template Search
IBU_SR_CREATION_PRODUCT_OPTION Oracle iSupport: Create Service Request Product  Option
IBU_OSS_BUG_DEFAULT_CATEGORY_SET Oracle Isupport: Default Bug Product Category Set
IBU_SR_USE_TYPE_RESPON_SETUP Oracle iSupport: Enable Responsibility and Type Mapping
IBU_SR_CIC_INTERFACE_IMPL Oracle iSupport: Implementation Class to Populate Service Request Extended Attributes
IBU_HOME_QMENU_NAME Oracle iSupport: Menu Name for support resources bin on home page
IBU_A_SR_CONFIG_OPTION Oracle iSupport: Page Level Configuration Option
IBU_GUEST_RESPONSIBILITY_NAME Oracle iSupport: Guest User Responsibility Name
IBU_A_SR_SHIPTO_CONTACT_OPTION Oracle iSupport: Service Request Ship To Contact Option
IBU_GUEST_QUICKFIND_DISPLAY Oracle iSupport: Option to display Quick Find to a guest user
IBU_A_SR_DEFAULT_ATTACHMENT_CATEGORY Oracle iSupport: Default Service Request Attachment Category
IBU_A_SR_TEMPLATE_OPTION Oracle iSupport: Service Request Template Option
IBU_P_CB_NOTE_TYPE Oracle iSupport: Default note type for web call back note
IBU_A_SR_ENABLE_INTERACTION_LOGGING Oracle iSupport: Enable Interaction Logging
IBU_A_SR_ACCOUNT_OPTION Oracle iSupport: Service Request Account Option
IBU_A_SR_ATTACHMENT_OPTION Oracle iSupport: Service Request Attachment Option
IBU_A_SR_SHIPTO_ADDRESS_OPTION Oracle iSupport: Service Request Ship To Address Option
IBU_RET_DETAIL_RET_LINES_ONLY Oracle iSupport: Display Only Return Lines for a return order on Return Detail page
IBU_A_SR_BILLTO_CONTACT_OPTION Oracle iSupport: Service Request Bill To Contact Option
IBU_A_SR_BILLTO_ADDRESS_OPTION Oracle iSupport: Service Request Bill To Address Option
IBU_A_SR_INSTALLEDAT_ADDRESS_OPTION Oracle iSupport: Service Request Installed At Address Option
IBU_HOM_GUEST_SHOW_WELCOME Oracle iSupport: Show Welcome Text to Guest User on home page
IBU_GUEST_ENABLE Oracle iSupport: Enable Guest User
IBU_HOM_LOGINMENU_NAME Oracle iSupport: Menu Name for Login bin on home page
IBU_SR_TP_SEARCH_SR_TYPE Oracle iSupport: Enable Service Request Type in Template Search
IBU_SR_TP_SEARCH_PROB_CODE Oracle iSupport: Enable Problem Code In Template Search
IBU_A_SR_BUG_SRCH_OPTION Oracle iSupport: Search Bugs in unified search during SR creation
IBU_R_ASSIGNMENT_USED_OWNERS Oracle iSupport: Assign Service Request to Default Owners when Auto Assignment is Off
IBU_SR_ADDR_VAL_CLASS Oracle iSupport: Service Request Incident Address Validation Class
IBU_SR_TP_SEARCH_PRODUCT Oracle iSupport: Enable Product In Template Search
IBU_SR_ADDR_DISPLAY Oracle iSupport: Show Address Section in Service Request
IBU_SR_TP_SEARCH_PLATFORM Oracle iSupport: Enable Platform In Template Search
IBU_SR_TASK_DISPLAY Oracle iSupport: Show Task in Service Request Module
IBU_GUEST_IS_INT_ENV Oracle iSupport: Enable iStore-iSupport Integrated Mode (Support Site)
IBU_SR_SELECT_SRTYPE_LAYOUT_OPTION Oracle iSupport: Select Service Request Type Layout Option
IBU_FIELD_LEVEL_HELP_OPTION Oracle iSupport: Field Level Help Option
IBU_FIELD_LEVEL_TIP_OPTION Oracle iSupport: Field Level Tip Option
IBU_SR_DEFAULT_PROGRESS_MODE Oracle iSupport: Default Mode while Showing Progress for a Service Request
IBU_SR_PROGRESS_ASC_OR_DESC_BY_DATE Oracle iSupport: Show Progress of a Service Request Ascending or Descending by Date
IBU_SR_N_EXPANDED_WHEN_COLLAPSED Oracle iSupport: Number of Expanded Rows when Progress of a Service Request is Shown Collapsed
IBU_SR_DEFAULT_CONTACT_POINT_TYPE Oracle iSupport: Default Contact Point Type for Service Request