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by oracleguru

Views in Service Intelligence Module

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Views in Oracle Service Intelligence Module

BIV_BACKLOG_TYPE_V

BIV_BUCKET_AGING_V

BIV_CHANNELS_V

BIV_DBI_REPAIR_TYPES_V

BIV_DBI_RES_STATUS_V

BIV_DBI_RO_ORG_V

BIV_DBI_SERVICE_CODES_V

BIV_DR_BKLG_DIST_V

BIV_FS_BACKLOG_AGING_LVL_V

BIV_FS_BACKLOG_STATUS_LVL_V

BIV_FS_DISTANCE_UOM_LVL_V

BIV_FS_TASK_TYPE_LVL_V

BIV_FS_TIME_TO_RES_LVL_V

BIV_FS_TRVL_DIST_LVL_V

BIV_FS_TRVL_DIST_VAR_LVL_V

BIV_FS_TRVL_TIME_LVL_V

BIV_FS_TRVL_TIME_VAR_LVL_V

BIV_MAINT_ACTIVITY_LVL_V

BIV_MAINT_ASSET_CATEGORY_LVL_V

BIV_MAINT_ASSET_CRITICAL_LVL_V

BIV_MAINT_ASSET_GROUP_LVL_V

BIV_MAINT_ASSET_NUMBER_LVL_V

BIV_MAINT_CST_CATEGORY_LVL_V

BIV_MAINT_CST_ELEMENT_LVL_V

BIV_MAINT_LATE_COMP_AGING_V

BIV_MAINT_PAST_DUE_AGING_V

BIV_MAINT_REQ_COMP_AGING_V

BIV_MAINT_REQUEST_TYPE_LVL_V

BIV_MAINT_WK_ORDER_TYPE_LVL_V

BIV_MAINT_WO_STATUS_LVL_V

BIV_REQUESTTYPE_V

BIV_RESOLUTIONS_V

BIV_SEVERITIES_V

BIV_SRTYPE_SEC_V

BIV_STATUSES_V

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by oracleguru

Service Intelligence Profile Options

Home > Tutorial > Business Intelligence > Oracle Service Intelligence

Oracle Service Intelligence Profile Options

PROFILE OPTION SHORT CODE	PROFILE OPTION NAME
BIV:INC_SEVERITY_3	BIV:INC_SEVERITY_3
BIV_TIME_RANGE1	BIV_TIME_RANGE1
BIV:INC_STATUS_3	BIV:INC_STATUS_3
BIV:INC_SEVERITY_4	BIV:INC_SEVERITY_4
BIV:INC_SEVERITY_5	BIV:INC_SEVERITY_5
BIV:DEBUG	BIV:DEBUG
BIV:INC_STATUS_1	BIV:INC_STATUS_1
BIV:INC_SEVERITY_2	BIV:INC_SEVERITY_2
BIV_JEOPARDY_TIME_UOM	BIV_JEOPARDY_TIME_UOM
BIV_UPDATE_ALLOWED_SR_QVIEW	BIV: Update allowed on Service Request Quick View form
BIV:INC_SEVERITY_1	BIV:INC_SEVERITY_1
BIV_JPARDY_RESP_TIME_BUFFER	Service: Jeopardy: Response Date Buffer
BIV_JPARDY_RESL_TIME_BUFFER	Service: Jeopardy: Resolution Date Buffer
BIV_TIME_RANGE2	BIV_TIME_RANGE2
BIV_WEEK_START_DAY	BIV_WEEK_START_DAY
BIV_JPARDY_TASK_START_TIME_BUFFER	Service: Jeopardy: Task Calendar Start Date Buffer
BIV_TIME_UOM	BIV_TIME_UOM
BIV_JPARDY_TASK_END_TIME_BUFFER	Service: Jeopardy: Task Calendar End Date – Effort Buffer
BIV_SHORT_LIST_ROW_NUMBER	BIV_SHORT_LIST_ROW_NUMBER
BIV:INC_STATUS_2	BIV:INC_STATUS_2

Tags: BIV, service No Comments »

by oracleguru

Service Intelligence Concurrent Programs

Home > Tutorial > Business Intelligence > Oracle Service Intelligence

Oracle Service Intelligence Concurrent Programs

CONCURRENT PROGRAM SHORT CODE	CONCURRENT PROGRAM NAME
BIV_SR_DATA	Collect Service Request Data
BIV_GROUP_LEVEL	Collect Group Levels
BIV_KPI_PKG	Collect Push Report Data
BIV_KPI_JAVA_EMAIL	Push Report Email
BIV_KPI_JAVA_REPORT	Push Report
BIV_DBI_COLLECT_INIT_ACTIVITY	Activity – Initial Load Customer Support Management Base Summaries
BIV_DBI_COLLECT_INIT_BACKLOG	Backlog – Initial Load Customer Support Management Base Summaries
BIV_DBI_COLLECTION_LOG	Check Collection Log for Customer Support Management Base Summaries
BIV_DBI_COLLECT_INIT_CLOSED	Closed – Initial Load Customer Support Management Base Summaries
BIV_DBI_TREND_RPT_LOAD	Populate Rolling Periods Trend Reports helper table
BIV_DBI_COLLECT_INIT_SETUP	Setup – Initial Load Customer Support Management Base Summaries
BIV_DBI_COLLECTION_INC	Update Customer Support Management Base Summaries
BIV_DBI_COLLECT_INIT_WRAPUP	Wrapup – Initial Load Customer Support Management Base Summaries
BIV_DBI_COLLECTION_AGE	Backlog Aging – Load Customer Support Management Base Summaries
BIV_DBI_COLLECT_INIT_RES	Resolution – Initial Load Customer Support Management Base Summaries

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